At SMSSURE.com, customer satisfaction is important to us. This policy explains how cancellations and refunds are handled.

1. Service Cancellation

You may request cancellation by contacting support before work starts.

Cancellation rules:

• If service/work has not started → cancellation possible

• If service/work already started → cancellation may not be possible

2. Refund Eligibility

Refunds are applicable only in the following cases:
✅ Payment was made but service was not initiated
✅ Duplicate payment made by customer
✅ Technical issue from our side that prevents service delivery

3. Non-Refundable Services

Refund is NOT applicable for:

• Domain registration and renewal (once registered)

• Hosting purchased/activated

• VPS/server setup once provisioned

• Website design/development once work has started

• Third-party plugin/theme/license purchases

• Any setup/installation charges

4. Refund Process Timeline

• Refund request must be made within 7 days of payment

• After approval, refund processing takes 7–10 business days

• Refund will be made to the same payment method used

5. Partial Refund

In some cases, partial refund may apply based on:

• Work underprocess

• Resources not allocated

• Transaction charges / gateway fees (failed payment)

6. How to Request Refund

To request a refund, contact:

Email: [your support email]
Subject: Refund Request – Order ID [xxxx]
Include:

• Order ID / Invoice number

• Payment screenshot/transaction ID

• Reason for refund request

7. Policy Updates

SMSsure reserves the right to update this policy anytime.